Frequently Asked Questions

Are you insured?
Yes. A Certificate of Insurance can be sent upon request.

Are your employees trustworthy?
Yes. We do a reference check for all our employees.

Do I have to tip the cleaner?
Gratuities are appreciated but not necessary

What happens if my cleaner is sick or on vacation?
We can easily send a substitute or reschedule at your convenience.

Can my regular cleaner do additional tasks not covered under a daily program?
Yes. Just call the office 24 hours before your scheduled visit.

What happens if I'm not satisfied?
We've been in business for over 47 years, so you can be assured that we will do everything possible to correct any problem.

Do I have to be home during the cleaning?
No. We do recommend that someone be there for the first visit. This way you can meet your cleaner and review anything that needs to be covered.

What kind of cleaning supplies do you bring?
Most of our supplies are not found over the counter, but all are environmentally safe and registered with the EPA.

Can I supply my own cleaning products?
Yes. We also have over-the-counter cleaning products in stock.

What method of payment do you accept?
Most major credit cards, personal checks, or cash. Clients enrolled in our repetitive maintenance program are placed on a monthly billing cycle.

Do you offer Gift Certificates?
Yes. Contact the office at (617) 782-4979